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Returns/Exchanges Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must not have "Best before" date or "Expiry Date and must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are worn, damaged, washed, or altered in any way cannot be returned. All original tags must be attached.
To complete your return, we require a receipt or proof of purchase.

*We do not accept returns or exchanges of wellness and beauty products purchased from www.9to6life.com. 


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*We do not accept refunds or exchanges of wellness and beauty products purchased from www.9to6life.com. 


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@9to6life.com.

 

Exchanges

We accept exchanges for fashion items bought in the incorrect size only if the item in the size you wish to exchange to is still in stock. In the event that the item in the correct size is out of stock, we will issue an exclusive code* back to your account upon receiving the returned item. For all exchanges/ returns due to the purchase of incorrect size, all postage charges shall be borne by you. 

For exchanges due to defective item received or wrong order sent, we will provide a full refund in the event that we have ran out of stock for exchanges. All postage charges for the returns in this case will be reimbursed by 9TO6LIFE.

All exchanges have to reach us within 10 working days from the day the parcel was delivered and will only be handled via mail. Exchanges/ refunds will only be done if item is returned to us in its original condition (unwashed, unworn and unaltered) and with the tag intact.

9TO6LIFE will not be liable should you purchase our apparels from third parties. All requests for exchanges in such cases will be duly declined.

Send us an email at info@9to6life.com and send your item to: 13/F, Flat 5, Block B, 19-31 Yee Wo Street, Lok Sing Centre, Causeway Bay HK.

Exclusive codes are valid for a period of 3 months from the day of issuance and are strictly non-refundable, non-transferrable or extendable. Exclusive codes issued can only be utilized in one transaction and any excess amount will not be refunded.

*We do not accept refunds or exchanges of wellness and beauty products purchased from www.9to6life.com.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping

To return your product, you should mail your product to: 13/F, Flat 5, Block B, 19-31 Yee Wo Street, Lok Sing Centre, Causeway Bay HK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.